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Area riservata alle comunicazioni per gli studenti del Centro Formazione Croupier
Gentilissime/i Allieve/i,
BUON NATALE E FELICE ANNO NUOVO !
...ed ecco il REGALO che aspettavate.........
la Vostra Scuola ha firmato un contratto con una delle più importanti Compagnie di Casinò Australiane per la fornitura dello Staff completo per un Casinò-Resort di prossima apertura (aprile 2009) in una nota isola dei caraibi. E' indispensabile la conoscenza di inglese e spagnolo, per il resto aspettiamo i Vostri cv's specificando a quale posizione volete applicare (breve lettera in inglese) nella speranza di poterVi accontentare tutti. Le prime interviste saranno intorno al 15 gennaio 2009. Procuratevi l'account Skype che deve essere inserito nel cv. Vi ricordiamo che tutti i cv's presentati verranno selezionati a insindacabile giudizio della Compagnia committente.
Queste le posizioni:
n. 1 Asst. General Manager
n. 1 Director of Gaming
n. 1 Chief Financial Officer
n. 1 Comptroller
n. 1 Marketing Manager
n. 1 Marketing Assistant
n. 3 Shift Supervisor
n. 1 Assistant Shift Supervisor
n. 8 Player Club Hosts
n. 1 Players Club Manager
n. 1 Casino Host Manager
n. 1 Slot Manager
n. 1 Asst. Slot Manager
n. 3 Slot Shift Mangers
n. 1 Asst. Slot Shift Manager
n. 5 Slot Technicians
n. 4 Slot Lead Floor Persons
n. 10 Slot Floor Persons
n. 1 Surveillance Manager
n. 1 Asst. Surveillance Manager
n. 1 Lead Surveillance Agent
n. 9 Surveillance Agents
n. 1 Audit Manager
n. 1 Auditor
n. 2 A/P Clerks
n. 1 Cage Manager
n. 1 Asst. Cage Manager
n. 3 Cage Supervisors
n. 17 Cage Cashiers
n. 1 Vault Manager
n. 6 Lead Vault
n. 3 Vault Attendants
n. 1 Security Manager
n. 1 Asst. Security Manager
n. 3 Security Shift Managers
n. 3 Lead Security Guards
n. 24 Security Guards
n. 1 IT Manager
n. 1 Drop Team Supervisor
n. 6 Drop Team Members
n. 1 Director of Table Games
n. 1 Table Games Manager
n. 3 Table Games Shift Managers
n. 17 Pit Managers
n. 30 Floor Supervisors
n. 65 BJ Dealers
n. 17 Dealer Roulette
n. 14 Dealer Craps
n. 14 Dealer Bac
n. 28 Dealer Poker
........... ecco così collocati 138 Croupiers in una volta sola ......e 185 Managers..............
MORE INFO:
Preparing for a Telephone Interview
Companies often prefer to conduct telephone (screening) interviews before inviting candidates to their
offices for a face-to-face interview.
This applies particularly:
· When candidates will have to travel a long way
· When there are large numbers of candidates
· When screening by CV is difficult (when for example, personality is more important than
experience or qualification)
· When a large part of the job will involve talking to people both on the telephone and in person.
If this telephone interview has been arranged through us you should know exactly when to call the hiring
manager, or when they will call you. In other circumstances, you may have to be prepared to receive a call
'out of the blue'.
From the telephone interview, your objective should be: GET A FACE TO FACE INTERVIEW (or in
unusual circumstances get a job offer)
Preparation
Preparation for a telephone interview is as important as preparation before any other form of interview or
meeting. The impression you create in the opening moments, and the manner with which you present
yourself will determine whether or not you will be successful.
Find out as much as you can about the company and the job description. Do your own researches -
company websites are one of the best sources of information. Find out about the size and structure of the
company, and about the company’s mission statement. Find out as much as possible about the
management and the long term and short term goals of the company.
Make a note of any questions you would like to ask. Questions (should the hiring authority ask you if
you have any) should not be about compensation or benefits (those questions will be appropriate once a job
is offered). Questions should be related to the business environment of the company. Try to find
out what problems the company is having and why the job is open. Remember, you can't sell
someone something until you find out what they are trying to buy.
Companies hire people to solve problems. Try to find out the problems, and then present
yourself, at the appropriate time, as just the person to solve the problems. You might relate a
similar circumstance that you once experienced, and how you solved a similar problem. Make
your story brief and to the point.
Have a notepad and pen ready, along with your diary.
Have your CV at hand. In all probability the hiring manager will have a copy of it too, so you probably
won't be asked to describe your background in detail.
Prepare mentally, or better still in writing, a very brief 'history to answer the demand 'tell me about
yourself.' Managers ask this not because they want the information (they already have your CV!), but
because they want to listen to you, to find out how communicative you are, and how you sound.
Example: I left college and decided to get into the casino industry, but I needed a job right away, so I took
a stop-gap job as a clerk in the human resource office. I hadn't intended to stay so long, but there weren't
many opportunities in my area for the sort of job I was looking for. After about six months however, I got a
chance to move to the casino floor as a dealer, I'm still there now. I wouldn't be looking for a new job
except that there are no opportunities in my casino to progress into management. This is why I'm
particularly interested in joining your casino Mr. Brown.
The Call
If you have been asked to call at a specific time, call at precisely the correct time. Too early shows
eagerness and may damage your negotiating position later on, or your chances of getting to the next stage.
Too late shows lack of interest - excuses won't be tolerated. If you can't get through (manager busy), leave
a message with the secretary/receptionist to show that you called at the right time. Ask when the manager
is expected to be free, and try again then. Repeat the same procedure until you make contact. If you have
been told that the hiring manager will call you - do not expect the same rules to apply! They will call you
when they want to! (They're the one with the job after all!)
Tone of voice This is the most important aspect of this form of interview. The detail is of very little
importance - the manager has your CV, so they know exactly what you've done, and in all probability
wouldn't be talking to you if they weren't essentially interested.
The main rules are:
· Think about how you normally answer the phone at home. When you answer the phone, do so by
announcing your name, in an enthusiastic style: 'John Pickles, Good Morning!' If this is not your
natural style, change it!
· Sound interesting/interested, energetic and enthusiastic
· Be succinct (don't waffle)
· Ask open-ended questions (beginning with who, what, when, why, where, how: these all ask for
information, and keep the ball in the other person's court). Be prepared that they will do exactly
the same!
· Don't use jargon
· Don't swear or use colloquialisms
· Be polite: speak to Ms (not Miss or Mrs. - even if you know their marital status), or Mr. Jones. If
you are invited to use their first name, then use it.
· Use the other person's name regularly throughout the conversation (but not all the time). Also, use
the company name a few times.
Prepare to answer these questions
You can't prepare for every possible question, but there are a few which frequently come up:
· Tell me about yourself! (see above)
· What do you know about our company? (see above)
· What are you looking for? (More tricky. Be wary about saying things which the manager might
not want to hear: 'I want to get into marketing' unless you know for sure that this possibility
exists. Keep your answer general: 'I'm looking for a chance to join a progressive company which
gives hard workers a chance to shine. What opportunities exist at X-Co. Mr. Brown?')
· What would you like to know about us? (A good opportunity to ask your prepared questions.
Don't be afraid to ask the tough questions. If there's something about the job which doesn't suit
your purpose (or vice-versa) there's little point in proceeding.)
· What are your strengths? (Again, be careful. If you know for sure what the manager is looking
for, you can tell him ('I'm strong in solving whatever the problem is”) but if you don't know this,
you're better off saying you have general, positive characteristics ('I've been told I have energy,
enthusiasm and 100% commitment to the job I'm working on'). Don't over do it though - the
manager may want you to substantiate your claims!
· What are your weaknesses? This may be disguised - 'What areas will you need support and
training in?' (Obviously, don't shoot yourself in the foot -'I'm lazy!') If you know you've got a
weakness in respect of this particular job, you might as well admit it. There's no point in getting a
job under false pretences - you'll only be found out. But there's no harming in saying 'Well, I can't
claim to be an expert in (whatever the job is) Mr. Brown, but I'm very interested in learning, and
I'm quite prepared to study in my own time to improve. Tell me, what training does your company
provide?
· What else would you like to know? (An ideal opportunity to 'close' - see below)
Be prepared to answer 'objections'
If the manager says something negative, try to overcome the objection.
Example: 'I don't think you'll be suitable because you don’t have enough management experience!'
Answer: 'This is true Mr. Brown, but I'm very familiar with all the games and I have been a floor shift
manager for two years, and I am a very quick learner. I didn't know anything about the games or have any
Management experience when I started with my current casino, and now I'm regarded as an one of the
very best floor shift managers at our casino. If I was prepared to use my own time to study would you be
prepared to train me?'
If it's crucial that Mr. Brown has to hire a ready-made expert (whatever the position is), you probably aren't
going to get the job. But you could try to keep the door open by saying 'Well, if you don't find what you're
looking for Mr. Brown, please call me as I'd be really interested in joining your company'.
Having tried your best to overcome the objections, always ask a question, in order to throw the ball back in
the other person's court.
Closing the telephone interview
Part of the purpose of the telephone interview (from the hiring manager's perspective) is to find out how
well you communicate.
As soon as it seems appropriate during the conversation, ask for a date to meet for a face-to-face interview.
Say something like 'Well, this certainly sounds like just the job I'm looking for Mr. Brown. I'm sure I can
contribute a lot to your company. I'd really like to visit you to show you what I can do for you. When can
you meet me?'
You may have to be content with the response 'I'll call you', but at least you can ask 'when am I likely to
hear from you?’ If the manager hedges, decide upon a reasonable time scale, and suggest 'Well, I'm very
interested to know if I have a chance with you Mr. Brown, so if I haven't heard from you by next Friday,
would you mind if I call you then to find out?' This approach lets the hiring authority know that you are
very interested in the job and that you are assertive rather than a passive candidate.
If you are invited for a face-to-face interview, thank the manager, and ask for details:
· When?
· Where?
· With whom?
· What should you take to the interview?
· What will the procedure be?
· Will they be able to make a decision after the next interview? If not, what will happen after that?
· How many people are you up against?
· What is the most important thing the company is looking for?
Don't worry if you don't feel able to ask all these questions. The first three questions are the most important
obviously.
As soon as you hang up the telephone, call or email us whether or not you were invited to have a
face to face interview let us know how you thought the interview went and what the results were.
The hiring authority is going to call or email us to find out what you thought of the company and
your interest in the position. Don't make us say, “Well I really don't know, the candidate hasn't
called us (or emailed us) as we instructed.
If you were not offered an opportunity for a face to face interview there is always a possibility that
we can convince the hiring authority that he will be missing something very special if he does not
invite you to come and meet him personally. We are experts in follow up and negotiation. WE
CAN DO SO MUCH, BUT ONLY IF YOU CALL OR EMAIL US.
Remember, the most important things that all employers are looking for, in any circumstance is
energy, enthusiasm and 100% commitment to the job.
Best Wishes for a successful telephone interview!
CALL OR EMAIL US RIGHT AWAY!